This is an unprecedented time in the history of our country. The COVID-19 outbreak has disrupted lives and impacted our families and loved ones. So much has changed in such a short time and yet so much stays the same. 

The financial well-being of our customers is our first priority at Castle & Cooke Mortgage and we firmly stand behind our vision to help build sustainable financial foundations through homeownership. A challenging task for many under the circumstances, but we’re here to provide support and guidance.

Frequently Asked Questions

Please call 855-429-1977 to speak with a Castle & Cooke Mortgage Servicing representative who can provide you with information regarding the payment of your loan including how, when, and to whom payments should be made.

While Castle & Cooke Mortgage services many of our loans, payments are actually made to investors—Fannie Mae (FNMA), Freddie Mac (FHLMC), FHA, VA and USDA.

At this time, these investors do not offer options to defer monthly mortgage payments. However, If you have been impacted through illness or loss of income or employment, you may qualify for a forbearance plan.

A forbearance plan simply means you don’t have to make your payments during the time frame of the plan. It’s important to note that forbearance is not the same as payment forgiveness. Any unpaid payments will become due at the end of the forbearance period.

It depends, but typically anywhere between 3 and 6 months.

Though you would not make payments, interest would continue to accrue like normal.

During the forbearance period, you will not be assessed any late charges and negative credit reporting will be suspended.

Yes. When the forbearance plan ends, you will have to make your loan current. For example, if your mortgage payment is $1,000 a month and your forbearance period is three months, at the end of three months you will owe $4,000. The $1,000 owed for the current month plus the three months skipped.

In order to avoid any negative credit impact, your account must be brought current following your forbearance plan. Subject to investor guidelines, additional payment assistance options may include permanent loan modification or a repayment plan. Prior to the end of the forbearance period, you would need to contact Castle & Cooke Mortgage Servicing to discuss repayment options.

Informational Forbearance Video

Servicing Contact Information

Our Servicing Team is ready and available to answer your questions and provide direction and support regarding payment or payment assistance options. Servicing Team contact hours have been extended to help accommodate the needs of our customers as much as possible. Contact us anytime between 7:00 am and 5:30 pm Mountain Time.  

Hours

7:00 am – 5:30 pm (Mountain Time)
Monday – Friday

Phone

855-429-1977

Email

ccm-servicing@castlecookemortgage.com