Website CastleandCooke Castle & Cooke Mortgage, LLC

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All Star Mortgage Systems Help Desk Specialist –

Do you “Rock” when it comes to providing high quality help desk support and customer service? Do you enjoy a fast paced environment? Are you quick on your feet in providing solutions for problems presented? Are you still cordial and cooperative under pressure? If so, we want to hear from you.

Castle & Cooke Mortgage is a rapidly emerging as a preeminent lender in the United States. We are adding new staff, raising the expectations of our existing team and radically shifting our culture. As we grow, we are relentlessly pursuing excellence in all parts of our business. Our focused commitment on excellence is manifested in our staff and the high quality mortgage loans we originate.

As a Mortgage Systems Help Desk Specialist, you will providing online, phone and desk side user support for all LOS operations and correctly escalate support tickets as necessary. You will be required to stay advised and fully versed in all system changes and updates. You will need to stay up to date of new developments in mortgage procedures. You will also be expected to utilize the helpdesk ticketing system to track and support the end user community. As a LOS Help Desk Specialist you will be expected to comply with the various rules, regulations, policies and ethical standards governing the financial services industry including compliance with the Bank Secrecy Act.

If this sounds like you, apply today for immediate consideration!

Castle & Cooke Mortgage, LLC participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.