Position title
Loan Officer Concierge Manager

WHY we need this position:

At Castle & Cooke Mortgage, our mission is to help our employees, customers, partners, and neighbors build strong, stable, successful futures by providing them with honest, transparent, and refreshingly uncomplicated experiences. We recognize that our ability to do that—and by extension our company’s success—is directly related to the quality of the people we hire. We strive to attract and retain the best talent and like-minded individuals. People who are great at their jobs, hardworking, put customer service first, and help keep Castle & Cooke a great place to work.

People like that deserve to have an exceptional workplace experience. We believe that when someone has an amazing work experience that translates to phenomenal experiences for our customers. The Loan Officer Concierge Manager embodies this belief and strives to reinforce the good decision our people make to join our company. It’s essential our new hires and tenured team members alike have a work environment they can grow and thrive in. Whether with customers or employees, over promising and under delivering has never been our thing. Our goal is to always exceed expectations.


What You Will Do:

The Loan Officer Concierge Manager is responsible for developing, owning and delivering on a 5-Star onboarding and employment experience for every new hire and employee. This person is the new hire’s point person both during the pre-hire process, and during their first 90 days of employment until they have settled into their new role. This will require clear communication, the ability to work well across departments, and excellent organization skills. This position will manage employee recognitions and culture initiatives for the company. The Loan Officer Concierge Manager must be a goal-oriented, self-starter who can thrive in a fast-paced environment where flexibility, creativity, and resourcefulness are required for success.

  • Serve as a single point of contact for new hires with any questions or needs
  • Maintain strong working relationships with multiple internal departments (Sales, IT, Marketing, HR, Support, Licensing, etc.) to successfully resolve any challenges new hires experience.
  • Prompt internal departments to complete onboarding actions, within required time frames, for specific new hires
  • Interact directly with new hires at multiple points throughout the onboarding process. Acting as a single point of contact for new hires with any questions or needs
  • Coordinate with hiring manager, department heads and Training Manager about training needs and onboarding plan for each new hire, prior to their start date
  • Coordinate a consistent and exceptional onboarding experience for each employee through the first 90 days of employment and then championing the company culture to all employees
  • Work with hiring managers to identify a peer/mentor for job-related questions
  • Work with hiring manager, IT and Facilities to ensure technology & work space is set up, and all log ins are documented and prepared prior to Day 1
  • Communicate with new hire about first day schedule and the plan for training.
  • Prepare and distributes welcome gifts
  • Facilitate tenure and performance recognition
  • Welcome new employees upon their arrival
  • Introduce new hire to Leadership team members
  • Ensure new hires have technical assistance to properly set up their hardware and software
  • Ensure distribution of passwords and guidelines, as needed
  • Identify and implement improvements to the onboarding process and other training programs
  • Assist with daily problem-solving and trouble-shooting
  • Demonstrate the ability to be flexible, multi-task, and organize priorities
  • Other duties as assigned

Employee Electronic Communication

  • Monthly Newsletter
  • Employee of the Month Announcement
  • Peak Performers Announcement
  • New Hires – Intro to whole company
  • Birthdays

Intranet Employee Page(s)

  • Community Service
  • Health Challenges
  • Service Awards
  • Holidays
  • Special events

Recognition Program (being developed for 2021)

  • Prayer Flags
    • Service – individual and branch
    • Health – individual and branch/department
    • Community – individual and branch/department
    • Achievement – individual and branch

Employee Satisfaction Surveys – analyze the results from surveys and bring suggestions to improve onboarding experience.

Suggestion Box

  • Cost savings
  • Process improvements
  • Better experience

What You Need:

  • Ability to work independently and in a team environment
  • Exceptional computer skills
  • Ability to take direction and comprehend training
  • High degree of urgency required
  • Ability to adapt well to change
  • Strong attention to detail and organization
  • Ability to effectively communicate with a wide range of personality types using excellent verbal and written communication skills
  • Excellent analytical and organizational skills
  • Effectively manage multiple demands and competing priorities in a fast-paced environment
  • Strong verbal and written communication skills
  • An ability to handle sensitive and confidential information
  • Excellent at time management
  • Customer Service orientation
  • Confident
  • Tenacious
  • Ability to multi-task
  • Team player
  • Assertive
  • Self-motivated and takes initiative, with the ability to operate under pressure and meet deadlines
  • Adept at working with competing priorities
  • High school diploma or GED minimum, college degree preferred
  • Working knowledge of the mortgage industry, minimum of 2 years highly preferred

What We Offer:

  • Opportunity for career growth
  • Competitive compensation package
  • Benefits that become effective the first day of the month following your start date including - Medical, Dental, Vision, Life and much more…
  • Tuition Assistance
  • Gym Reimbursement
  • Holiday Pay
  • 401K with matching
Employment Type
Full Time
Job Location
13751 S Wadsworth Park Drive, 84020, Draper, Utah
Working Hours
M - F, 9 am - 5 pm
Date posted
October 5, 2020
Valid through
November 30, 2020
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Position: Loan Officer Concierge Manager

Thank you for submitting your application. We will contact you shortly!