COVID-19 Information

Questions about your mortgage payment and options during the COVID-19 outbreak?

Payment Questions?

Please call 866-461-7101 to speak with a servicing representative who can provide you with information regarding the payment of your loan, including how, when, and to whom payments should be made.

LoanCare Customers

If your loan is serviced by our sub-servicer, LoanCare, click below to log in and make a secure payment.

From here you have the option to:

  • Make payments from home using LoanCare’s full-service website or automated phone system.
  • Sign up for eStatements to access your statements on your computer or mobile device.
  • Access account information, monitor your mortgage activity and keep current on events.
  • Review resources for available assistance options
  • Apply for payment or loss mitigation assistance.
    • Currently, Fannie Mae (FNMA), Freddie Mac (FHLMC), FHA, VA and USDA do NOT offer options to defer the amounts due. However, if you have been impacted through illness, loss of income or employment, you may qualify for a forbearance plan.
    • Other options may include: Loan modification or repayment plans

LoanCare Customer Service:

1-800-274-6600

Customer Service Hours:

Monday through Friday from 8 a.m. to 10 p.m., Eastern Time
Saturday from 8 a.m. to 3 p.m., Eastern Time