Covid 19 Information
Frequently Asked Questions
When a CARES Act forbearance (also called a "COVID-19 forbearance") ends, you may have the option to defer the past due amount if your loan is secured by Fannie Mae (FNMA), Freddie Mac (FHLMC), VA or USDA. With the COVID-19 payment deferral option, the missed payments are deferred, or moved, to the end of the loan term. The deferred amounts, including escrow advances, must be repaid when the home is sold, refinanced or at the loan's maturity.
With an FHA secured loan, you may have the option to obtain a partial claim. The partial claim defers the repayment of mortgage principal through an interest-free subordinate mortgage that is not due until the first mortgage is paid off. Partial claims are sometimes completed along with a loan modification.
Please call 800-274-6600 to speak with a Castle & Cooke Mortgage Servicing representative who can provide you with information regarding your options.
Subject to investor guidelines, you may be able to request an initial forbearance term of 180 days. If your hardship has not been resolved at the end of the initial forbearance term, you may be able to request an additional term of 180 days. If you reach a cumulative forbearance plan term of 360 days, as measured from the start date of your initial COVID-19 forbearance plan, and your hardship has not been resolved, you may be able to request additional extensions depending on your loan type.
Additionally, you may shorten a forbearance plan term at any time to reduce the amount of payments which are being delayed or reduced.
Please call 800-274-6600 to speak with a Castle & Cooke Mortgage Servicing representative who can provide you with information regarding your options.
Informational Forbearance Video
Servicing Contact Information
Our Servicing Team is ready and available to answer your questions and provide direction and support regarding payment or payment assistance options. Servicing Team contact hours have been extended to help accommodate the needs of our customers as much as possible. Contact us anytime between 8:30 am – 5:00 pm Mountain Time.
Contact Information
Hours
- 8:30 am – 5:00 pm (Mountain Time)
- Monday – Friday