Payment
information
Payment questions?
Our Servicing Team is ready and available to answer your questions and provide direction and support regarding payment or payment assistance options.
Contact us anytime between 8:30 am – 5:00 pm Mountain Time.
Email us at servicing@castlecookemortgage.com or call 855-429-1977
LoanCare customers
If your loan is serviced by our sub-servicer, LoanCare, click below to log in and make a secure payment.
You will have the option to:
- Make payments from home using LoanCare’s full-service website or automated phone system
- Sign up for eStatements to access your statements on your computer or mobile device
- Access account information, monitor your mortgage activity and keep current on events
- Review resources for available assistance options
- Apply for payment or loss mitigation assistance
- Currently, Fannie Mae (FNMA), Freddie Mac (FHLMC), FHA, VA and USDA do NOT offer options to defer the amounts due. However, if you have been impacted through illness, loss of income, or loss of employment, you may qualify for a forbearance plan.
- Other options may include loan modification or repayment plans
The address for sending Qualified Written Requests, which include Notices of Error, is as follows:
LoanCare
Attn: Mortgage Resolution
PO Box 8068
Virginia Beach, VA 23450
LoanCare Customer Service
1-800-274-6600
Customer service hours
Monday through Friday from 8 a.m. to 10 p.m., Eastern TimeSaturday from 8 a.m. to 3 p.m., Eastern Time
Cottage to Castle: start your journey
