Payment
information
Payment questions?
Our Servicing Team is ready and available to answer your questions and provide direction and support regarding payment or payment assistance options.
Contact us anytime between 8:30 am – 5:00 pm Mountain Time.
Email us at servicing@castlecookemortgage.com or call 855-429-1977
LoanCare customers
If your loan is serviced by our sub-servicer, LoanCare, click below to log in and make a secure payment.
You will have the option to:
- Make payments from home using LoanCare’s full-service website or automated phone system
- Sign up for eStatements to access your statements on your computer or mobile device
- Access account information, monitor your mortgage activity and keep current on events
- Review resources for available assistance options
- Apply for payment or loss mitigation assistance. Subject to investor guidelines and eligibility requirements, some examples of assistance options may include:
- Payment Forbearance
- If you have been impacted through illness, loss of income, or loss of employment, you may qualify for a forbearance plan.
- COVID-19 Payment deferral or partial claim (following a COVID-19 Forbearance plan)
- Repayment plans
- Loan modification
- Payment Forbearance
The address for sending Qualified Written Requests, which include Notices of Error, is as follows:
LoanCare
Attn: Mortgage Resolution
PO Box 8068
Virginia Beach, VA 23450
LoanCare Customer Service
1-800-274-6600
Customer service hours
Monday through Friday from 8 a.m. to 10 p.m., Eastern TimeSaturday from 8 a.m. to 3 p.m., Eastern Time
Cottage to Castle: start your journey
