Payment questions?

Our Servicing Team is ready and available to answer your questions and provide direction and support regarding payment or payment assistance options.

Contact us anytime between 8:30 am – 5:00 pm Mountain Time.

Email us at servicing@castlecookemortgage.com or call 855-429-1977

LoanCare customers

If your loan is serviced by our sub-servicer, LoanCare, click below to log in and make a secure payment.

You will have the option to:

  • Make payments from home using LoanCare’s full-service website or automated phone system
  • Sign up for eStatements to access your statements on your computer or mobile device
  • Access account information, monitor your mortgage activity and keep current on events
  • Review resources for available assistance options
  • Apply for payment or loss mitigation assistance. Subject to investor guidelines and eligibility requirements, some examples of assistance options may include:
    • Payment Forbearance
      • If you have been impacted through illness, loss of income, or loss of employment, you may qualify for a forbearance plan.
    • COVID-19 Payment deferral or partial claim (following a COVID-19 Forbearance plan)
    • Repayment plans
    • Loan modification
Log Into LoanCare

The address for sending Qualified Written Requests, which include Notices of Error, is as follows:

LoanCare

Attn: Mortgage Resolution

PO Box 8068

Virginia Beach, VA 23450

LoanCare Customer Service

1-800-274-6600

Customer service hours
Monday through Friday from 8 a.m. to 10 p.m., Eastern Time
Saturday from 8 a.m. to 3 p.m., Eastern Time

Cottage to Castle: start your journey

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